Shipping
We ship orders within the contiguous U.S. (excluding Hawaii, Alaska, Puerto Rico, APO/FPO and U.S. Territories). We are a small, family-owned and operated business and we will ship via the most economical method (our choice) which may include USPS First Class Mail, USPS Parcel Post, USPS Priority Mail. The shipping costs we have listed are the actual costs charged by USPS; we do not make a profit on shipping charges.
We ship orders within the contiguous U.S. (excluding Hawaii, Alaska, Puerto Rico, APO/FPO and U.S. Territories). We are a small, family-owned and operated business and we will ship via the most economical method (our choice) which may include USPS First Class Mail, USPS Parcel Post, USPS Priority Mail. The shipping costs we have listed are the actual costs charged by USPS; we do not make a profit on shipping charges.
Most products ship from
Ohio. Products will arrive approximately a week to 10 days after ordering, unless otherwise
specified (time frame not guaranteed).
Returns
Policy
You may return most new,
unworn or unused items within 30 days of delivery for a full refund. We'll
also pay the return shipping costs if the return is a result of our
error (you received an incorrect or defective item, etc.). Items with
customizations are non-refundable and non-exchangeable. Returns
may be subject to a 20% restocking fee per returned item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes paypal to process our refund request (5 to 10 business days).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes paypal to process our refund request (5 to 10 business days).
If you need to return an
item, please direct an email to ctrsuperheroes@gmail.com. We'll
notify you via e-mail of your refund once we've received and
processed the returned item. Please send returns to:
Returns: CTR Superheroes,
15801 Fish Rd., Marysville, OH 43040.
Terms
of Use Statement
You understand and agree
that the owners of this site shall not be liable for any direct,
indirect, incidental, consequential or exemplary damages, including
but not limited to, damages for loss of profits, data or other
intangible losses (even if the owners of this site have been advised
of the possibility of such damages), resulting from the use or the
inability to use the product(s) and or service(s) or any misuse of
the product(s) and or service(s) in a manner not in accordance with
their intended use.
Any images on this website
are property of James S. Bates/CTR Superheroes and its respective distributors.
Any unauthorized use of the images, clipart, or graphics on this site
without written permission is strictly prohibited.
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